Privacy Policy 918kiss New – Malaysian Players' Personal Data Protection Commitment

918kiss new takes the privacy of your personal data seriously. We understand that when you register an account and use our services, you are entrusting us with sensitive personal information — and that trust is not something we take lightly. This Privacy Policy is designed to provide full transparency about how your data is handled, from the moment you first visit our website to the last time you use the platform.

This policy applies to all users of the 918kiss new platform regardless of how they access it — whether via a web browser on a computer, an Android or iOS smartphone, or any other device. It covers all services offered by 918kiss new, including slots, progressive jackpots, live table games, Sports Betting (badminton, cricket, Malaysia Super League football, EPL), and all aspects of the VIP Rewards programme.

If you have any questions about this Privacy Policy or how 918kiss new handles your data, you are encouraged to contact us before using the platform. Contact details are available in Section 10 of this document.

918kiss new collects your personal data through several different channels. Below is a full breakdown of the data categories collected and their sources:

Data You Provide Directly:

• Registration Data: Full name as per MyKad, active Malaysian phone number, email address, date of birth, and the username chosen when registering your 918kiss new account.
• Identity Verification (KYC) Data: Copies of your MyKad or passport, bank statements, and other documents submitted during the verification process for withdrawals above certain limits.
• Financial Data: Details of the payment methods used – e-wallet account numbers for Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, or FPX banking information (Maybank2u / CIMB Clicks) – required to process deposits and withdrawals in MYR.
• Communications with Us: Records of any communications you have had with the 918kiss new support team via live chat, email, or other channels.

Automatically Collected Data:

• Platform Usage Data: Records of games played, bets placed, wins, losses, and the times of your activity on the 918kiss new platform.
• Technical Data: Your device's IP address, device type and browser, operating system, screen resolution, and device language settings.
• Location Data: General location information inferred from your IP address for geographic eligibility verification (Malaysia) and fraud detection purposes.
• Cookie Data: Session information, platform preferences, and analytics data collected via cookies and tracking technologies as further described in Section 6.

918kiss new uses collected personal data for legitimate and specific purposes only. Below is a detailed explanation of each purpose and the legal basis that supports it:

• Account Management: Creating and managing your account, verifying your identity at login, and maintaining the security of your 918kiss new account.
• Financial Transaction Processing: Processing your deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX, and processing your winnings withdrawals in MYR to the appropriate account.
• Eligibility Verification: Verifying that you meet the minimum age requirement (21 years old), Malaysia location, and other eligibility criteria set out in the 918kiss new Terms & Conditions.
• Fraud Prevention & Security: Identifying and preventing fraudulent activity, money laundering, bonus abuse, and other security threats against the 918kiss new platform and its members.
• Customer Support: Enables the 918kiss new support team to assist you quickly and effectively whenever you reach out to us.
• Platform Improvements: Analysing usage patterns in aggregate (not at an individual level) to better understand the needs of Malaysian players and develop improved new features.
• Marketing Communications: Sending information about 918kiss new promotions, new bonuses, and special offers — only if you have given consent to receive marketing communications.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate support in line with our responsible gaming commitment.
• Legal Compliance: Comply with applicable legal and regulatory requirements, including reporting obligations and identity verification.

918kiss new does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are certain categories of third parties that may receive limited access to your data under specific, legitimate circumstances:

• Payment Service Providers: A licensed payment processor that facilitates your deposit and withdrawal transactions via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX. They receive only the minimum data required to process each transaction in MYR.
• Game Providers: Internationally licensed game providers such as Pragmatic Play, PG Soft, and Playtech, which supply slots, jackpot, and live table games to the 918kiss new platform. They receive only the limited user data required for the games to function.
• IT & Security Service Providers: Companies that assist 918kiss new with technical infrastructure management, cybersecurity, and fraud prevention. They are bound by strict confidentiality agreements.
• Legal Authorities: Law enforcement agencies or regulatory authorities with valid legal authority to request such information — and only to the extent required by law.

All third parties that access your data through 918kiss new's services are bound by data protection agreements requiring them to handle your data to the same or higher security standards that we apply to ourselves. 918kiss new remains accountable for how these third parties handle your data within the context of services provided to us.

918kiss new invests seriously in data security infrastructure to ensure your personal and financial information is protected at all times. The technical and organisational security measures we have implemented include:

• 256-bit SSL Encryption: All communications between your device and 918kiss new servers are encrypted using the latest TLS protocol with a 256-bit key. This means that even if your data is intercepted in transit, it cannot be read by any third party.
• Data Encryption at Rest: Sensitive data stored in 918kiss new's databases — including financial information and identity verification documents — is encrypted at rest using AES-256 encryption.
• Strict Access Controls: Access to 918kiss new members' personal data is restricted to employees who require it to perform their duties. All access is automatically logged and monitored.
• Two-Factor Authentication (2FA): 918kiss new's internal systems used by staff to access member data require two-factor authentication — a username and password alone are not sufficient to gain access.
• Regular Security Audits: 918kiss new conducts regular internal security audits and works with third-party security experts to carry out penetration testing, identifying vulnerabilities before they can be exploited.
• Incident Response Procedure: We have tested incident response procedures in place to handle any data breach swiftly and effectively, including a process to notify affected users within 72 hours.

918kiss new uses cookies and similar tracking technologies to ensure the platform functions properly, enhance the user experience, and analyse usage patterns on an aggregate basis. Below are the types of cookies we use and their purposes:

You can manage your cookie settings through your web browser at any time. Please be aware, however, that declining necessary cookies (session and functional) may affect your ability to use certain features of the 918kiss new platform normally. Instructions for managing cookies are available in your browser settings — whether you use Chrome, Safari, Firefox, or any other browser.

918kiss new does not retain your personal data for longer than is necessary for the purpose for which it was collected, or longer than required by applicable laws and regulations. Our data retention policy is as follows:

• Active Account Data: For as long as your account remains active on 918kiss new, your account data will be retained to allow you to access all platform services.
• Data After Account Closure: After you close your account, 918kiss new will retain your personal data for a minimum of 5 years for legal compliance, fraud prevention, and resolution of any disputes that may arise.
• Financial & Transaction Records: Records of all financial transactions — including deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX, and withdrawals in MYR — are retained for a minimum of 7 years in compliance with applicable financial regulations.
• Communication Logs: Customer support communication records are retained for 3 years for service improvement and dispute resolution purposes.
• Marketing Data: If you withdraw consent to receive marketing communications, your marketing data will be deleted within 30 days of that request.

Once the applicable retention period has ended, 918kiss new will securely delete or anonymise your data in line with industry best practices, ensuring it cannot be recovered or linked back to you.

As a 918kiss new user whose personal data we process, you have the following rights, which you may exercise at any time by contacting our team:

918kiss new takes the protection of minors extremely seriously. Our platform strictly prohibits use by any individual under the age of 21. This is not merely a licensing requirement — it is an ethical commitment we will not compromise on.

918kiss new does not intentionally collect or store personal data of individuals under the age of 21. If we confirm or become aware that personal data of an individual below this age limit has been collected, we will promptly take the following steps:

• Suspending the account in question immediately while an investigation is conducted
• Deleting all personal data collected from that individual
• Cancelling any related bonuses, winnings, or transactions
• Returning any valid deposit funds to the original payment method

If you are a parent or guardian who has discovered that your underage child has accessed or attempted to access the 918kiss new platform, please contact us immediately at support@918kissnew.com. We will act promptly to resolve the matter and provide guidance on how to prevent future access.

If you have any questions, concerns, or complaints about how 918kiss new handles your personal data, we strongly encourage you to contact us directly first. Our Bahasa Malaysia support team operates 24/7 and is ready to resolve most privacy-related issues quickly and effectively.

You can reach us via:

• Privacy-Dedicated Email: support@918kissnew.com — mark your email subject as "Data Privacy Request" to ensure it reaches the responsible team.
• Live Chat Platform: Via the live chat button available at the bottom-right corner of the 918kiss new platform — available 24 hours a day, 7 days a week in Bahasa Malaysia.

918kiss new is committed to responding to all privacy-related enquiries within a maximum of 72 business hours from receipt. For more complex data rights requests such as data access or deletion requests, the full response period is 30 days as stated in Section 8.

918kiss new reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to the way we protect your data. Significant changes will be communicated to you via email notification or a prominent notice on the platform before they take effect. We encourage you to review this page periodically to stay informed about how we protect your personal data.